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Privacy Policy

Welcome to our privacy policy. At Your Flower Fix as we take your privacy seriously. It is Your Flower Fix's policy to respect your privacy and comply with any applicable law and regulation regarding any personal information we collect about you, across our website https://www.yourflowerfix.com.au.

Personal information is any information about you which can be used to identify you. This includes information about you as a person (such as name, address, and date of birth), your devices, payment details, and even information about how you use a website or online service.

In the event our site contains links to third-party sites and services, please be aware that those sites and services have their own privacy policies. After following a link to any third-party content, you should read their posted privacy policy information about how they collect and use personal information. This Privacy Policy does not apply to any of your activities after you leave our site.

This policy is effective as of 1st April 2021

Last updated: 1st April 2021

Information We Collect

Information we collect includes both information you knowingly and actively provide us when using or participating in any of our services and promotions, and any information automatically sent by your devices in the course of accessing our products and services. We collect information from both you (the sender) and information you supply for whom you are sending products to (the receiver).

Log Data

When you visit our website, our servers may automatically log the standard data provided by your web browser. It may include your device’s Internet Protocol (IP) address, your browser type and version, the pages you visit, the time and date of your visit, the time spent on each page, and other details about your visit.

Additionally, if you encounter certain errors while using the site, we may automatically collect data about the error and the circumstances surrounding its occurrence. This data may include technical details about your device, what you were trying to do when the error happened, and other technical information relating to the problem. You may or may not receive notice of such errors, even in the moment they occur, that they have occurred, or what the nature of the error is.

Please be aware that while this information may not be personally identifying by itself, it may be possible to combine it with other data to personally identify individual persons.

Device Data

When you visit our website or interact with our services, we may automatically collect data about your device, such as:

— Device Type

Data we collect can depend on the individual settings of your device and software. We recommend checking the policies of your device manufacturer or software provider to learn what information they make available to us.

Personal Information

We may ask for personal information which may include one or more of the following:

— Name

— Email

— Phone/mobile number

— Home/mailing address

— Credit Card Information

— Name of recipient

— Home/mailing address of recipient

— Email of recipient

— Phone/mobile number of recipient

Legitimate Reasons for Processing Your Personal Information

We only collect and use your personal information when we have a legitimate reason for doing so. In which instance, we only collect personal information that is reasonably necessary to provide our services to you.

Collection and Use of Information

We may collect personal information from you when you do any of the following on our website:

— Sign up to receive updates from us via email or social media channels

— Use a mobile device or web browser to access our content

— Contact us via email, social media, or on any similar technologies

— When you mention us on social media We may collect, hold, use, and disclose information for the following purposes, and personal information will not be further processed in a manner that is incompatible with these purposes:

— to provide you with our platform's core features and services

— to enable you to customise or personalise your experience of our website

— for analytics, market research, and business development, including to operate and improve our website, associated applications, and associated social media platforms

— for advertising and marketing, including to send you promotional information about our products and services and information about third parties that we consider may be of interest to you

— to enable you to access and use our website, associated applications, and associated social media platforms

— for internal record keeping and administrative purposes

— to comply with our legal obligations and resolve any disputes that we may have

— for security and fraud prevention, and to ensure that our sites and apps are safe, secure, and used in line with our terms of use Please be aware that we may combine information we collect about you with general information or research data we receive from other trusted sources.

Security of Your Personal Information

When we collect and process personal information, and while we retain this information, we will protect it within commercially acceptable means to prevent loss and theft, as well as unauthorised access, disclosure, copying, use, or modification.

Although we will do our best to protect the personal information you provide to us, we advise that no method of electronic transmission or storage is 100% secure, and no one can guarantee absolute data security. We will comply with laws applicable to us in respect of any data breach.

You are responsible for selecting any password and its overall security strength, ensuring the security of your own information within the bounds of our services.

How Long We Keep Your Personal Information

We keep your personal information only for as long as we need to. This time period may depend on what we are using your information for, in accordance with this privacy policy. If your personal information is no longer required, we will delete it or make it anonymous by removing all details that identify you.

However, if necessary, we may retain your personal information for our compliance with a legal, accounting, or reporting obligation or for archiving purposes in the public interest, scientific, or historical research purposes or statistical purposes.

Children’s Privacy

We do not aim any of our products or services directly at children under the age of 16, and we do not knowingly collect personal information about children under 16.

Disclosure of Personal Information to Third Parties

We may disclose personal information to:
— a parent, subsidiary, or affiliate of our company

— third party service providers for the purpose of enabling them to provide their services, for example, IT service providers, data storage, hosting and server providers, advertisers, or analytics platforms

— our employees, contractors, and/or related entities

— our existing or potential agents or business partners

— courts, tribunals, regulatory authorities, and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise, or defend our legal rights

— third parties, including agents or sub-contractors, who assist us in providing information, products, services, or direct marketing to you

— third parties to collect and process data

International Transfers of Personal Information

The personal information we collect is stored and/or processed in Australia, or where we or our partners, affiliates, and third-party providers maintain facilities.

The countries to which we store, process, or transfer your personal information may not have the same data protection laws as the country in which you initially provided the information. If we transfer your personal information to third parties in other countries: (i) we will perform those transfers in accordance with the requirements of applicable law; and (ii) we will protect the transferred personal information in accordance with this privacy policy.

Your Rights and Controlling Your Personal Information

You always retain the right to withhold personal information from us, with the understanding that your experience of our website may be affected. We will not discriminate against you for exercising any of your rights over your personal information. If you do provide us with personal information you understand that we will collect, hold, use and disclose it in accordance with this privacy policy. You retain the right to request details of any personal information we hold about you.

If we receive personal information about you from a third party, we will protect it as set out in this privacy policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time. We will provide you with the ability to unsubscribe from our email-database or opt out of communications. Please be aware we may need to request specific information from you to help us confirm your identity.

If you believe that any information we hold about you is inaccurate, out of date, incomplete, irrelevant, or misleading, please contact us using the details provided in this privacy policy. We will take reasonable steps to correct any information found to be inaccurate, incomplete, misleading, or out of date.

If you believe that we have breached a relevant data protection law and wish to make a complaint, please contact us using the details below and provide us with full details of the alleged breach. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take to deal with your complaint. You also have the right to contact a regulatory body or data protection authority in relation to your complaint.

Use of Cookies

We use “cookies” to collect information about you and your activity across our site. A cookie is a small piece of data that our website stores on your computer, and accesses each time you visit, so we can understand how you use our site. This helps us serve you content based on preferences you have specified. Cookies are used to enable certain features (e.g. logging in), track site usage (e.g. analytics), store your user settings (e.g. time zone, notification preferences), and to personalize your content (e.g. advertising, language).

Cookies set by the website you are visiting are usually referred to as first-party cookies. They typically only track your activity on that particular site.

Cookies set by other sites and companies (i.e. third parties) are called third-party cookies They can be used to track you on other websites that use the same third-party service.

Cookie Policy

We use cookies to help improve your experience of our website at https://www.yourflowerfix.com.au. This cookie policy is part of Your Flower Fix's privacy policy. It covers the use of cookies between your device and our site.

We also provide basic information on third-party services we may use, who may also use cookies as part of their service. This policy does not cover their cookies.

If you don’t wish to accept cookies from us, you should instruct your browser to refuse cookies from https://www.yourflowerfix.com.au. In such a case, we may be unable to provide you with some of your desired content and services.

Types of cookies and how we use them

Essential cookies

Essential cookies are crucial to your experience of a website, enabling core features like user logins, account management, shopping carts, and payment processing.

We use essential cookies to enable certain functions on our website.

Performance cookies

Performance cookies track how you use a website during your visit. Typically, this information is anonymous and aggregated, with information tracked across all site users. They help companies understand visitor usage patterns, identify and diagnose problems or errors their users may encounter, and make better strategic decisions in improving their audience’s overall website experience. These cookies may be set by the website you’re visiting (first-party) or by third-party services. They do not collect personal information about you.

We use performance cookies on our site.

Functionality cookies

Functionality cookies are used to collect information about your device and any settings you may configure on the website you’re visiting (like language and time zone settings). With this information, websites can provide you with customized, enhanced, or optimized content and services. These cookies may be set by the website you’re visiting (first-party) or by third-party services.

We use functionality cookies for selected features on our site.

Targeting/advertising cookies

Targeting/advertising cookies help determine what promotional content is most relevant and appropriate to you and your interests. Websites may use them to deliver targeted advertising or limit the number of times you see an advertisement. This helps companies improve the effectiveness of their campaigns and the quality of content presented to you. These cookies may be set by the website you’re visiting (first-party) or by third-party services. Targeting/advertising cookies set by third-parties may be used to track you on other websites that use the same third-party service.

We use targeting/advertising cookies on our site.

Limits of Our Policy

Our website may link to external sites that are not operated by us. Please be aware that we have no control over the content and policies of those sites, and cannot accept responsibility or liability for their respective privacy practices.

Changes to This Policy

At our discretion, we may change our privacy policy to reflect updates to our business processes, current acceptable practices, or legislative or regulatory changes. If we decide to change this privacy policy, we will post the changes here at the same link by which you are accessing this privacy policy.

If required by law, we will get your permission or give you the opportunity to opt in to or opt out of, as applicable, any new uses of your personal information.

Contact Us

For any questions or concerns regarding your privacy, you may contact us using the following details:

hello@yourflowerfix.com.au

Term & Conditions

www.yourflowerfix.com.au known throughout as ‘the website’ is owned and operated by Your Flower Fix Pty Ltd (ABN 88 645 541 886). These Terms and Conditions govern your use of the website located at https://www.yourflowerfix.com.au herein after ‘Your Flower Fix’ and any related services provided by Your Flower Fix.When using the website you agree to these Terms and Conditions and are bound by them. You also acknowledge that you have read these terms and conditions. When using the terms ‘you’ or ‘your’ this refers to you, the person using the website. The terms ‘we’ ‘us’ or ‘our’ refer to Your Flower Fix Pty Ltd.

Please read these Terms and Conditions carefully before accessing or using the website. By accessing or using any part of the site, you agree to abide by these Terms and Conditions and comply with all applicable laws and regulations. If you do not agree with these Terms and Conditions, you are prohibited from using or accessing this website or using any other services provided by Your Flower Fix. By using the website you acknowledge that you have read and understood the Terms and Conditions.

Your Flower Fix reserves the right to update, amend, change or replace any part of the website at any time or these Terms and Conditions at any time by posting updates or changes to the website, and these updates will be effective immediately. It is your responsibility to check back with our Terms and Conditions. If you continue to use the website that is confirmation of your acceptance of our Terms and Conditions.

These Terms and Conditions were last updated on 1st April 2021

Limitations of Use

By using this website, you warrant on behalf of yourself, your users, and other parties you represent that you will not:
01— modify, copy, prepare derivative works of, decompile, or reverse engineer any materials and software contained on this website;

02— remove any copyright or other proprietary notations from any materials and software on this website;

03— transfer the materials to another person or “mirror” the materials on any other server;

04— knowingly or negligently use this website or any of its associated services in a way that abuses or disrupts our networks or any other service Your Flower Fix provides;

05— use this website or its associated services to transmit or publish any harassing, indecent, obscene, fraudulent, or unlawful material;

06— use this website or its associated services in violation of any applicable laws or regulations;

07— use this website in conjunction with sending unauthorized advertising or spam;

08— harvest, collect, or gather user data without the user’s consent; or

09— use this website or its associated services in such a way that may infringe the privacy, intellectual property rights, or other rights of third parties.

Intellectual Property

The intellectual property in the materials contained in this website are owned by or licensed to Your Flower Fix and are protected by applicable copyright and trademark law. We grant our users permission to download one copy of the materials for personal, non-commercial transitory use.

This constitutes the grant of a license, not a transfer of title. This license shall automatically terminate if you violate any of these restrictions or the Terms and Conditions, and may be terminated by Your Flower Fix at any time.

Liability

Our website and the materials on our website are provided on an 'as is' basis. To the extent permitted by law, Your Flower Fix makes no warranties, expressed or implied, and hereby disclaims and negates all other warranties including, without limitation, implied warranties or conditions of merchantability, fitness for a particular purpose, or non-infringement of intellectual property, or other violation of rights.

In no event shall Your Flower Fix or its suppliers be liable for any consequential loss suffered or incurred by you or any third party arising from the use or inability to use this website or the materials on this website, even if Your Flower Fix or an authorized representative has been notified, orally or in writing, of the possibility of such damage.

In the context of this agreement, “consequential loss” includes any consequential loss, indirect loss, real or anticipated loss of profit, loss of benefit, loss of revenue, loss of business, loss of goodwill, loss of opportunity, loss of savings, loss of reputation, loss of use and/or loss or corruption of data, whether under statute, contract, equity, tort (including negligence), indemnity, or otherwise.

Because some jurisdictions do not allow limitations on implied warranties, or limitations of liability for consequential or incidental damages, these limitations may not apply to you.

Accuracy of Materials

The materials appearing on our website are not comprehensive and are for general information purposes only. Your Flower Fix does not warrant or make any representations concerning the accuracy, likely results, or reliability of the use of the materials on this website, or otherwise relating to such materials or on any resources linked to this website.

Links

Your Flower Fix has not reviewed all of the sites linked to its website and is not responsible for the contents of any such linked site. The inclusion of any link does not imply endorsement, approval, or control by Your Flower Fix of the site. Use of any such linked site is at your own risk and we strongly advise you make your own investigations with respect to the suitability of those sites.

Right to Terminate

We may suspend or terminate your right to use our website and terminate these Terms and Conditions immediately upon written notice to you for any breach of these Terms and Conditions

Severance

Any term of these Terms and Conditions which is wholly or partially void or unenforceable is severed to the extent that it is void or unenforceable. The validity of the remainder of these Terms of Service is not affected.

Governing Law

These Terms and Conditions are governed by and construed in accordance with the laws of the State of Victoria, Australia. You irrevocably submit to the exclusive jurisdiction of the courts in that State or location.

Pricing and Payment

All pricing on the website is displayed in AUD. A complimentary delivery fee applies for addresses within a 25km radius from the Your Flower Fix warehouse situated in Oakleigh Victoria. Additional delivery charges will be applicable for addresses outside of the 25km complimentary delivery zone. Pricing is subject to change at any time by Your Flower Fix. For avoidance of doubt this includes pricing for subscription. Some credit cards may incur a surcharge or additional fee. This will be outlined before finalising an order. All payment is taken upfront prior to delivery, including subscription services.

Our flowers

The flowers displayed on www.yourflowerfix.com.au are examples of what will be sent to the recipient in each bouquet. The sizing is accurate but the contents of the bouquet will be subject to seasonal changes. Therefore the images displayed on the website will not be an exact replica of what flowers will be delivered.

At Your Flower Fix we pride ourselves on selecting and delivering the most high quality flowers. Please see our FAQ page to see how you can get the most longevity out of your flowers. While all care is taken to ensure our flowers arrive to the receiver hydrated, Your Flower Fix cannot be held responsible for flowers left out of water, in direct heat/sunlight or air conditioning.

Orders

Orders are placed online at www.yourflowerfix.com.au via the product pages. Orders placed before 1:00pm AEST will be delivered on the same day to the recipient. Orders placed after 1:00pm AEST will be delivered the following day. Your Flower Fix has the discretion to reject any order or to cancel a request. This applies to both individual orders and subscription services. If larger quantities or special orders are required please contact hello@yourflowerfix.com.au. Note: Our products are not to be used for resale.

Delivery

Your Flower Fix offer same day delivery service across the Melbourne Metropolitan area for orders placed prior to 1:00pm AEST. Orders cannot be selected for delivery for a specific time of day. Your Flower Fix do not deliver to PO Boxes.

Your Flower Fix engage a very reputable third party delivery service for delivery of all flowers. Your Flower Fix will not be held accountable for any delays in transit, or issues surrounding extreme wet or extreme heat. At Your Flower Fix we ensure that we take every precaution to ensure our products arrive in a timely manner and in perfect condition. For circumstances outside our control or if you believe there is a problem with your delivery please contact hello@yourflowerfix.com.au and we will be happy to work with you to find a resolution.

If an incorrect delivery address is supplied or a bouquet is undeliverable, the flowers will be returned to the Your Flower Fix warehouse and subject to the purchaser’s approval Your Flower Fix arrange for redelivery. An additional re-delivery fee will apply.

If Your Flower Fix bouquets are being delivered to a Unit or Apartment block or a house which is not accessible (gated etc.) it is the responsibility of the purchaser to provide information via checkout about a safe place to leave the bouquet(s). It is also the responsibility of the purchaser to ensure someone will be home if they are aware of an issue relating to location of delivery. If the Your Flower Fix third party delivery service cannot gain access to the property or leave the flowers in a safe place they will be redirected back to the Your Flower Fix warehouse for redelivery.

Days of Operation

Your Flower Fix operates from Monday - Friday. Any orders placed on Saturday or Sunday will be delivered the following Monday. Your Flower Fix do not deliver on Public Holidays and as such deliveries will be made the next business day. Exclusions will be made for Valentines Day, Mother’s Day, and specific ‘special occasions’ as stipulated by Your Flower Fix.

Refunds and Cancellations

At Your Flower Fix we take the utmost care in preparing and arranging your flowers.

If you receive flowers from Your Flower Fix and they do not meet your expectations please send a photo to hello@yourflowerfix.com.au and our customer service team will come back to you within 24 hours with a solution. At Your Flower Fix all orders are final and unfortunately we do not offer refunds. We also do not offer a refund if an incorrect delivery address is provided to us. Your Flower Fix offers a redelivery service and additional delivery charges will apply.

Cancellations must be made 48 hours prior to the selected delivery date. The customer will be issued with a credit to use at a future time. If the delivery is next day and falls under 48 hours, the customer will be charged the full amount. Cancellations can be made by emailing us hello@yourflowerfix.com.au.